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Understand Your Rights Before You Open an Account

Everything on megadice — account access, wallet transactions via bKash, Nagad, or Rocket, and participation in any game or market — is subject to the legal terms set out on this page.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet rulesAccount eligibility termsUser rights and data handlingContact path for legal queries
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megadice Understand Your Rights Before You Open an Account
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

If you have a question about how a specific term applies to your account, whether a particular jurisdiction is eligible, or how a bKash or Nagad transaction dispute is handled under our policy, our support team is the right starting point. Legal queries sent through the channels below are reviewed by a member of the account team, not an automated filter. We aim to respond to written queries within a reasonable timeframe. For account-specific disputes involving wallet transactions, please include your registered mobile number and the date of the transaction so we can locate the record quickly.

Live Chat Open the chat window from any page on megadice to reach the support team directly. Available around the clock. For legal queries, start by typing 'account terms' so the right team member picks it up.
Email Support Send detailed legal or policy questions to our support email. Include your account username and, where relevant, the transaction reference from your bKash, Nagad, or Rocket app so we can trace the query accurately.
Account Help Centre For account-specific eligibility questions or to request a review of a suspended account, log in and navigate to the Help section. Queries submitted while logged in are matched to your account record automatically.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Legal Rights

Knowing how we manage your personal information is part of understanding the full legal picture. We keep account data only for as long as it is needed to operate your account and meet any applicable compliance obligations. If you want to know what data we hold about you, or you want to request a change, the steps below show you how we handle each area. We do not share your registered mobile number or wallet details with third parties for marketing purposes — your bKash or Nagad number stays inside your account record.

Data We Collect

When you open an account, we collect your registered mobile number, chosen username, and the wallet details you use for bKash, Nagad, or Rocket deposits. We do not collect more than what is needed to operate and verify your account.

Cookie Policy

Our site uses cookies to keep your session active and remember your preferred language and payment method. You can adjust cookie settings through your browser. Disabling all cookies may affect how the lobby loads on your device.

Account Security

Every account login passes through an OTP verification step sent to your registered mobile number. We do not store your mobile wallet PIN.

Data Retention

Account data is retained while your account is active and for a period afterwards in line with standard compliance practice.

Requesting Your Data

You have the right to ask what personal data we hold on your account. Submit a written request through our support email or the in-account Help section.

Requesting Changes

If any personal data we hold is inaccurate — for example a registered mobile number that has changed — contact support with the corrected detail.

Frequently Asked Questions About Our Legal Terms

These are the questions we hear most often about eligibility, account rules, data rights, and how our legal terms apply to wallet transactions. If your question is not listed here, reach out through live chat or email and we will give you a direct answer.

Availability depends on your local law and the eligible regions we are able to serve. We do not make a blanket eligibility claim for all of Bangladesh. You are responsible for checking whether online gaming participation is lawful in your specific location before opening an account.

If we detect that an account was opened from a jurisdiction we cannot serve, the account may be suspended and any pending withdrawal held pending review. This is a legal compliance step, not a penalty. Contact support to discuss your situation and what options are available to you.

No. Our terms require that the mobile wallet you use for deposits and withdrawals is registered in your own name. Using another person's bKash, Nagad, or Rocket account is a breach of account conduct rules and can result in suspension and forfeiture of the wallet balance involved.

Open a support query through live chat or email and include the transaction date, the amount, and the reference number shown in your bKash or Rocket app. Our team will cross-check against the wallet provider's confirmation record and respond with the status or next steps.

We hold your registered mobile number, username, and a record of your wallet transactions and login history. We do not hold your mobile wallet PIN. You can request a summary of everything linked to your account by contacting support through the Help section or by email.

Submit a correction request through support chat or email, stating the field you want changed and the correct detail. If the change involves your registered mobile number — the one linked to your Nagad, bKash, or Rocket wallet — provide verification so we can match the new number to your account safely.

We do not share your registered mobile number or wallet details with third parties for marketing or promotional purposes. Your bKash or Nagad number is used only to process transactions and verify your account identity. See our data section above for the full retention policy.

Cookies keep your session active so you stay logged in as you move between the lobby, your wallet, and account settings. They also remember your preferred payment method — for example if you last used Rocket — so you do not have to re-select it each time. You can disable cookies through your browser settings.

When we update these terms, the revised version is published on this page with a note indicating that changes have been made. Continued use of your account after a change is published means you accept the updated terms. If a change affects you significantly, we recommend reviewing this page periodically.

Start with our support team via live chat or email — most account disputes, including those involving wallet transactions via bKash, Nagad, or Rocket, are resolved there. For formal written correspondence, use the email route and mark your message as a legal query so it is directed to the right team member.

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